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Having doubts or question about Bimbit? Our
FAQs are designed to clear all doubts and answer
any questions you might have if you are thinking
of buying music or mobile contents from
Bimbit.com
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General Questions
What is a download?
A download describes the process of copying
data from one location to another across the
Internet.
In the case of music downloading, this means
copying a digital music file (whether it is a mp3,
WMA or AAC file) from one place on
the Internet (e.g. Bimbit.com) and placing it on
another (e.g. your home computer or portable
devices).
Can I preview the music before I decide
to buy it?
You can hear a sample of almost every track on
Bimbit. This helps you decide if you want to buy
it or not.
Next to each track there is a 'speaker'
icon  for
you to preview the song, which when clicked will
play a 30 second sample of the track on your
computer's default music player.
Some music may not have this feature as the
length of the original tracks may be less than 30
seconds. Most tracks will though.
How long does it take to download a
track?
Download times vary according to your
connection speed and the size of the track you are
downloading. The size of an average three minute
track is about 4 mega bytes (MB). To download this
size track on a broadband connection will take you
around 1-2 minutes. On a dial-up connection this
could be around 15 minutes.
The following times below are only guides for a
4MB music file and may vary:
Broadband = 1-2 minutes (depending on your
connection speed)
28.8k modem = 30 minutes
56.6k modem = 15 minutes
ISDN = 5 minutes
Cable / T1 = 30 seconds
What happens if I accidentally delete
or lose a downloaded track?
As the music we supply is in a digital format
that can be stored on your computer or digital
music player, the file can be deleted, lost or
corrupted (damaged). You should be careful not to
accidentally lose/damage your music files as when
downloaded they are your responsibility. If it is
our fault we will endeavour to resend the track.
Can I select multiple tracks from
different albums?
Yes. Simply click on cart icon 
next to any track that you want to order. Each
time you click this button the track is then added
to your shopping cart. When you are ready you can
click items in the shopping cart to edit your
shopping list.
You can buy any album in the same way by simply
clicking the cart icon next to the album you
want.
How often does new music get added to
the Bimbit shop?
We add lots of new releases every week. We also
add lots of classic albums and tracks from the
past on a weekly basis so you should be able to
find what you want whether it's new or old. You
will never get bored with our list.
Can I read about the music I like on
Bimbit?
Yes absolutely. Like you, we love music and we
have included in-depth editorial written by
leading music journalists and other passionate
music lovers. Let us know what you think.
We also provide community-based forums and user
reviews so you too can have your say about the
music you love or hate.
How do I contact Bimbit.com?
If you require any additional information we
will be happy to answer your questions. You can
send us an email to
and we will respond as soon as we can.
Technical questions
What are the minimum computer
requirements for using Bimbit?
You will need the following for downloading and
playing music from Bimbit:
On a PC:
Speakers or headphones and an installed sound
card
Windows 98, ME, 2000 or XP
Any Internet browser such as Internet Explorer 5.0
or higher
Music player software (such as WinAmp or Windows
Media Player)
(If you have purchased WMA music files, you must
have the latest version of Windows Media Player
installed. You can get it here http://www.microsoft.com/windows/windowsmedia/default.aspx)
MAC users:
Speakers or headphones and an installed sound
card
MAC OS 9.x or OSX (preferably OSX)
Having trouble listening to samples?
We use a flash-based music player at the top of
every page of Bimbit.com in order to play track
samples quickly and efficiently. However you will
need to have the latest version of Macromedia
Flash Player installed on your system.
If you are on a slow connection it may take a
while before the audio is downloaded and buffered
on your computer (you can check the status of this
in the text within the player).
If you do not see the player, you may need to
delete your browsers' 'temporary internet files'
(also known as 'clearing the cache').
What are MP3 and WMA files?
Both of these types of file are forms of
electronic music that you can store on your
computer, or a portable music player. They are
created in a way that allows near-CD quality sound
but also has a compressed file size so that it can
be downloaded from the Internet and used with
memory based audio players and portable media
players.
Specifically, the WMA (Windows Media Audio)
file is a format that was created by Microsoft and
can be used for copyrighted and limited-use music.
WMA (DRM protected) files are only playable on
certain players and devices: they are not
compatible with iTunes, iPods and SonicStage. They
also are subject to Digital Rights Management
software (DRM: see below for definition).
MP3s are playable on all devices including
iPods. They do not have DRM.
Which digital music file types are
compatible with the player I own?
Digital music can be encoded in a variety of
different file formats. Bimbit sells both
MP3s and WMAs (DRM protected). That's because we
want to offer the widest possible choice of music.
Next to all the tracks & albums on Bimbit
you can see either an MP3 or WMA symbol which
tells you what kind of file format that piece of
music comes in.
You can download MP3s which can be used with
any digital music player be it an iPod, Creative
Zen, Sony Walkman or whatever. MP3s can be
used on any device.
Some of Bimbit's catalogue is made up of WMA
(DRM protected) files. This is because the major
record labels prefer to give us their music in
that format. These WMA (DRM protected)
files cannot be used on iPods and Sony Walkman but
can be used on certain Creative Zen, iRiver,
Samsung, Rio or Archos players.
TO SUM UP, IF YOU HAVE AN MP3 PLAYER MADE BY:
iRiver, Creative, Samsung, Rio, Archos
You can use any files on Bimbit, both WMA and MP3
files.
Sony Walkman
You should buy MP3 files on Bimbit
iPod, iPod Mini, iPod Nano or other
Apple hardware
You should buy MP3 files on Bimbit
What is DRM?
Digital Rights Management (DRM) is protective
software that restricts how many times a music
file can be burnt to CD/ Minidisc/ DVD/ memory
card and the number of devices (additional
computers, digital music players, mobile phones
etc) it can be transferred to. WMA (DRM protected)
files bought from Bimbit are limited
to 5 burns and 5 devices.
Bimbit only uses DRM when stipulated by
record labels. How we sell their music is down to
the record labels and artists. Many of our tracks
don't have it. DRM restrictions may vary depending
on which label owns the music.
What is the sound quality of the music
files I download?
The sound quality of the music offered
on Bimbit is close to that of a standard
audio CD. It is not the same quality as a CD but
it is high quality sound. We supply music files at
a bitrate of at least 128kbps.
What does bitrate mean? And what
bitrate are the tracks that I purchase?
The bitrate of a music file is describing the
audio quality that the track has been encoded at
(converted to digital format from the original
recording). 'Kbps' (kilobits per second) basically
means the number of digital samples bits.
The music files you purchase from us are
encoded at a bitrate of at least 128kbps (and soon
we will also offer them at 320kbps - some DJs
prefer them at this bitrate).
For the human ear, 192kbps is hard to
distinguish from CD quality sound. Dogs may
disagree though.
How do I download a track?
After buying music from Bimbit, you will be
prompted to 'Open' or 'Save' your file(s). You
must click 'Save' and choose somewhere on your
computer's hard-drive to store the file. We
recommend somewhere that you can easily find the
files such as:
- On Windows XP, the 'My Music' folder in the
'My Documents' folder. Both of which can be
accessed from the start menu.
- On a Mac, you will most probably not be
asked and it will download straight to the
desktop (if this is the default download
location). You can then move them to the 'Music'
folder on your Macintosh hard-drive.
My music download didn't finish, what
shall I do?
1. Log in to Bimbit by clicking 'Login' link at
top of any page (to the right of the Bimbit
logo), using the username/password you registered
with.
2. Click on 'Account' link at the top of the
page (this should have replaced the 'Login here'
link).
3. On the left, under 'Account', choose 'Order
History', and you will see links to your download
on this page.
4. IMPORTANT! After you click on the link for
your download, make sure you choose 'Save' to save
the file to your hard drive, as trying to open the
file before downloading it will cause it to fail.
How can I play my music?
In order to play a track on your computer, you
will need to use the music player software that is
installed on your computer.
By default in Windows the music player is
called Windows Media Player. To play your track,
go to the place where you saved the file when you
downloaded it and double click on it. This should
then open up your default music player and play
the music.
If you want to play the music you downloaded on
a personal digital music player, (for example an
iPod) then you must consult the manufacturers
manual that came with your device.
Can I put my music onto a CD?
Yes you can burn it on to CD for personal use.
Tracks with DRM are restricted to a maximum
of 5 burns
Why wont my WMA files play on my
device?
Firstly, check that your device supports
protected WMA files. You should check your
device's manual to see if your device is
listed as a 'PlaysForSure' device.
If your device does support protected WMA
files, then you need to make sure you are using
the latest version of 'Microsoft
Windows Media Player' (version 10). Windows
Media Player version 9 will play our protected
WMA's but it will not allow for CD burning or
device transfer, and all other versions before
this will not support the files at all.
How to Backup and Restore Windows Media Player DRM Licenses or Media Usage Rights?
When you purchase audio or video such as song, music, movie, film, drama and etc from online store or content provider, you will most likely have to download DRM protected media, which critics describe as DRM-infected or DRM-infested contents. When you play to view or listen to these DRM restricted media for the first time in Windows Media Player (WMP), WMP will contact online store that sold the media for verification, and then download the licenses or media usage rights required in order for the media playback.
The licenses or the media usage rights are important component of DRM in Windows Media Player where it defines how the protected file can be used, or the permission for where, when and how you can play the media. If these licenses or media usage rights are lost, you will have problem playback the music or song in WMA format or video in WMV format that previously you can played without error, until you able to acquire the licenses again from your license issuer, i.e. online shop.
So it's important to backup WMP licenses and media usage rights for your favorite songs, musics and videos. Here's the guide on how to do the backup and subsequently restore the licenses if needed. Note that only Windows Media Player 7, 8, 9 and 10 (WMP7, WMP8, WMP9 and WMP10) supports backup and restore feature. If you're婵?using WMP11, and most music stores such as Bimbit.com suggests that you back up your music by creating an audio CD or CDs using Windows Media Player 11, as they have no way to replace song and license files if they are lost.
Backup Media Licenses in Windows Media Player
1. In Microsoft Windows Media Player, click on the Tools menu.
2. Click Manage Licenses in Windows Media Player 10, or click License Management in Windows Media Player 7.x through Windows Media Player 9. WMP 11 does not support backing up and restoration of its media usage rights.
3. To change the backup location, click Change, and then select a location where you want to store backup copies of your licenses. For best security, use external USB flash drive/memory key or floppy disk.
4. Click Back Up Now.
5. If the backup step fails, try to delete the Drmv2.sst file that is located in the DRM folder on your hard disk, and the try to backup again. To locate the DRM folder on your hard disk, read the information at WMP Individualization Process Guide.
Note that all not licenses can be backup, and the backup rights can be denied by the online store where you bought the protected file.
Restore Media Licenses in Windows Media Player
1. In Windows Media Player, click on the Tools menu.
2. Click Manage Licenses in Windows Media Player 10, or click License Management in Windows Media Player 7.x through Windows Media Player 9. WMP 11 does not support backing up and restoration of its media usage rights.
3. Select the location of the backup copies of your licenses. If you need to, insert the USB flash disk/memory key or floppy disk where your licenses are stored.
4. Make sure you're婵?connected to Internet.
5. Click Restore Now.
Legal Questions
Is downloading music legal?
Downloading music is legal as long as all of
the copyright holders of that particular piece of
music have given permission for it to be
downloaded and stored in digital format. All music
sold on Bimbit is 100% legal and has been
licensed by the relevant rights holders for
downloading via this site.
Can I move or copy my purchased tracks
to another computer?
It is illegal to move or copy your music files
onto another computer or device that belongs to
someone else, as this constitutes illegal
file-sharing and breaks copyright law.
However, copying or moving files that you have
downloaded from Bimbit onto other computers
and devices (MP3 players or mobile phones, for
example) that you own is considered fair use and
is allowed.
Do I own the tracks like I would a
physical CD?
After paying for and downloading the music
file, the track is yours to keep for personal use
only. However, the same copyright laws will apply
exactly as if it were a physical compact disc you
purchased from a high street store.
You can of course copy any download
from Bimbit on to a CD for personal use.
Tracks with DRM are restricted to a maximum of 5 burns.
Pricing questions
Why should I pay to
download music?
When you download music from Bimbit you
will be helping to invest in the future of music.
We believe music should not be free. Artists,
bands, record labels and music distributors like
us need to earn money for the work we do, just as
a baker, bookseller or clothes shop does.
How much does it all cost?
The basic price for an individual track is RM3.00 or Bimbit
Money - 38 pts, and an album will cost
slightly less than or equal to the total price of
all its tracks. This will vary according to the
individual artist's or label's requirements. Some
will be cheaper.
There are no subscription charges for becoming
a member of Bimbit.
Why are the prices different?
Some albums and tracks cost more or less than
others. This is because we allow each record label
to decide how much they want to charge for selling
their music on Bimbit. We don't set the price.
Is Bimbit's pricing fair?
We believe we offer a fair trading policy. This
is because we allow the artists or record labels
themselves to set the price for their own music.
What forms of payment do you accept?
Our secure online payment site allows you to
use Bimbit Money (pts). How to buy?
Here are the list of stores where you can get
hold of our Bimbit Moosic Cards.
Ampang
Damansara
Perdana
Mutiara
Damansara
Damansara
Uptown
Desa Sri
Hartamas
Phileo
Damansara
Puchong
Subang
Taipan
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